Legal & Policies

Everything you need to know about how Sotibuy works — our privacy practices, the rules governing buyers and sellers, and our marketplace policies. Select a document to view the full text.

Privacy & Data

How we handle your data and cookies.

Privacy PolicyHow we collect, use and protect your personal data.Cookie PolicyHow we use cookies and similar technologies.

For Buyers

The terms, returns and dispute rules that apply when you buy.

Buyer Terms & ConditionsThe terms that govern your use of Sotibuy as a buyer.Returns, Refunds & CancellationsHow returns, refunds, replacements and cancellations are handled.Dispute Resolution PolicyHow disputes between buyers, sellers and Sotibuy are resolved.

For Sellers & the Marketplace

Policies governing sellers and the Sotibuy marketplace.

Seller AgreementThe agreement that governs approved sellers on Sotibuy.Commission & Seller SettlementHow Sotibuy charges marketplace commission and settles seller funds.Seller Eligibility & RequirementsThe requirements for individuals and businesses that wish to sell.Prohibited & Restricted ProductsProducts that may not be listed or sold on Sotibuy.Seller Code of ConductThe standards of conduct expected of every seller.Seller Onboarding & Operating GuidelinesStep-by-step guidance for joining and operating as a seller.Seller Registration & Declaration RequirementsRegistration, onboarding and declaration requirements for sellers.Marketplace Integrity & Anti-BypassMandatory vendor policy against off-platform transactions and platform circumvention.